SCOTRAIL’S managing director has turned down a second invitation from the Press to see for himself the horrendous conditions West Fife commuters are facing on a rush-hour service.
Following the launch of our Crush Hour campaign in November 2017 calling for better services to and from Edinburgh, the Press first wrote to Alex Hynes detailing commuters’ complaints and asked him if he would accompany a reporter to see the problems for himself.
He refused but, over the last year, locals and politicians believe the service has got worse.
So the Press repeated our invite this week.
A ScotRail spokesperson said: “Unfortunately, Alex doesn’t have the availability to accompany you in the immediate future, however, he has been in discussion with stakeholders and politicians in Fife in recent months regarding the level of service customers have received.”
Ministers handed ScotRail its second improvement notice in less than two months after passenger satisfaction plunged to its lowest level in 15 years.
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