A care home in Crossgates has made improvements to restore its reputation after a damaging inspection report earlier this year found underweight residents and inadequate staffing.

A full inspection of Craigie House Care Home in June concluded that residents were “experiencing significantly poor outcomes as a result of using the service”.

However, a recent follow-up report from the Scottish Care Inspectorate has noted improvements and a better quality of life for residents since.

A spokesperson for Craigie House said: “After the last inspection identified concerns with some aspects of care, we promised to act.

"We are pleased the Care Inspectorate report acknowledges the substantial improvements to the service we have delivered.

“We appointed a new manager in June who has worked closely with the senior team to implement a robust service improvement plan, based around increased training and support for staff.

"The health, safety and wellbeing of residents will always be our top priority, and we will continue to make improvements to enhance the lives of everyone in our home.”  

Dunfermline Press:

Craigie’s House, operated by Holmes Care Group Scotland Ltd, is a well-established care home for people over the age of 65.

The care home was re-registered with the Care Inspectorate in May of this year to provide 24-hour care and support for up to 30 people. 

However, a report following a full inspection in June by the Scottish Care Inspectorate, a scrutiny body which ensures the quality of care meets high standards, stated: “People were at risk because their nutrition and hydration needs were not met. People did not always have access to fluids. We found people who were underweight were not weighed in line with the provider’s policies and guidelines.". 

Inspectors also reported that groups of people were left for long periods in the middle of the lounge before being transferred out of wheelchairs into more comfortable seating.

And they described mealtimes as “chaotic” with some residents left without a drink and some were not offered all courses of their meal. 

Since then, though, Craigie’s House has made a series of improvements. 

Following an unannounced inspection last month, inspectors reported they were “pleased to see improved outcomes for people using the service”.

As well as the appointment of a new manager, a new service improvement plan has been implemented, training and staff support have become a priority, and better nutrition monitoring is in place. 

The inspectors' latest report concluded: “The management and staff have worked hard to meet the outstanding requirements and areas for improvement, and improve standards."